Plastics · Industry Solution
Field Service for Plastics
In plastics production, mold life, cycle time and the regrind/recycling balance require functions to manage both the machine and the material side together. Run the after-sales process in one system, from request to closure. Service request management, staff assignment and scheduling, SMS notifications, customer/staff portal, maintenance agreements and checklists work integrated with spare parts and finance.
Plastics context
Why Field Service works differently in Plastics
In Plastics, plastics production center on sector-specific concepts such as injection-extrusion, mold management, raw-material/additive blend. In plastics production, mold life, cycle time and the regrind/recycling balance require functions to manage both the machine and the material side together.
Qera ERP's Field Service module is set up around how the plastics sector works: Records mold and machine breakdown-maintenance requests to reduce downtime and scrap.
- When the recipe (raw material, masterbatch, additive ratios) and scrap aren't calculated clearly, the true product cost is unknown.
- When mold usage, life and maintenance aren't tracked, unplanned downtime and quality issues arise.
- When regrind/recycled material isn't tracked, the material balance and cost don't add up.
Capabilities
How Qera Field Service works in Plastics
The core capabilities of the Field Service module, described for the mold, cycle and raw-material blend needs of the plastics sector.
Service request management
Record all service requests with issue type, customer information and urgency; never miss a request with 'Pending' and 'Assigned' service lists.
Service calendar and staff assignment
Place requests on the calendar based on staff availability; see clearly which staff member will work on which date and at which customer.
SMS and messaging
Send customers automatic notifications about service status, assigned staff and estimated completion time.
Service board and portal integration
Teams see assigned jobs on a single board; with the customer and staff portals, customers can create and track their own requests.
Maintenance agreements and checklists
Track maintenance agreements, intervals and policies; use checklists so the same steps are followed on every service call.
Service reports
Measure performance with service type, service time and staff movement reports, and identify product weaknesses.
Outcomes
What it delivers for your Plastics business
What you see in plastics operations once it is set up properly.
- All service requests are collected in one list, so none is missed.
- Staff and calendar are planned on the same screen, so it is clear who works where.
- Customers learn the service status by SMS and through the portal.
- Maintenance agreements and intervals are tracked, so preventive maintenance is not skipped.
Explore further
Related pages
Full details of the Field Service module, the Plastics sector page and other Plastics solutions.
Let's plan Field Service for Plastics together
Get in touch for a demo tailored to the specific needs of the Plastics sector.