Solution
B2C E-Commerce
B2C e-commerce integration connects a brand's direct-to-consumer online store to the ERP. Qera integrates with platforms such as Shopify, Ticimax, İdeasoft and T-Soft, or lets you build a store on its own e-commerce infrastructure; live stock, automatic e-invoicing and shipping run in the same system.
Challenges you face
Problems in day-to-day work
This module is built to fix the problems below.
- Because your e-commerce site runs disconnected from the ERP, stock and price data must be updated by hand constantly.
- You embarrass customers by selling products that show in stock on the site but aren't in the warehouse.
- Manually issuing an invoice and preparing a shipping barcode for each order takes up your staff's time.
- Making price changes separately in both the ERP and the site increases error risk.
- When a customer shops both in-store and online, you can't recognize them as a single customer.
Capabilities
What can you do with B2C E-Commerce?
The module's core features.
Ready-platform integration or your own store
Integrate your existing e-commerce site (Shopify, Ticimax, İdeasoft, T-Soft) with Qera, or build your own store on Qera's infrastructure. Either way, the site works as the ERP's storefront.
Live stock and central pricing
When a product is sold from your warehouse or a count shortfall occurs, the stock on your e-commerce site updates shortly after. Make price changes in the ERP and have them reflected on your site automatically; no more entering each one in the panel.
Automatic order and e-invoicing
An order from your website drops instantly into the Qera ERP sales screen and a customer account is opened automatically. When the order is approved, a Turkish e-invoice or e-archive invoice is generated automatically and emailed to the customer.
Shipping and logistics integration
When an order reaches the ERP, the barcode of your contracted carrier is generated automatically. Warehouse staff print the barcode and stick it on the package; the tracking number is sent back to the site and the customer is notified.
Customer tracking across channels
If a customer shops both in your store and on your site, Qera recognizes them as a single person; it combines their total spend and loyalty points.
Outcomes
What it delivers for your business
What you see in daily operations once it is set up properly.
- Stock and prices sync with the site automatically, so 'on the site but not in the warehouse' no longer happens.
- Orders and invoices are no longer processed by hand, so staff spend less time on them.
- Orders ship quickly and stock data is accurate, so customer complaints decrease.
- E-invoice/e-archive and shipping steps run automatically from order to delivery.
- In-store and online purchases are kept on one customer record, with loyalty points in a single account.
FAQ
Frequently asked questions
Both are possible. You can integrate your existing site (Shopify, Ticimax, İdeasoft, T-Soft) with Qera or build your own site on Qera's infrastructure. In both cases the site works integrated as the ERP's storefront.
When a product is sold from your warehouse or a count shortfall occurs, the stock on your e-commerce site updates shortly after. This removes the risk of selling a product you don't have.
Yes. An order from your website drops into the Qera sales screen; when approved, a Turkish e-invoice or e-archive invoice is generated automatically and emailed to the customer.
When an order reaches the ERP, the contracted carrier's barcode is generated automatically; warehouse staff print and apply it. The tracking number is sent back to the site and the customer is notified.
Yes. When a customer shops both in-store and online, Qera recognizes them as a single person and combines their total spend and loyalty points.
Let's configure B2C E-Commerce around your business
Get in touch for a demo tailored to your team's needs.